RETURNS/EXCHANGES

Groomer’s Choice Pet Products will gladly accept the return of merchandise within 30 days from the date of purchase, provided the items are returned in sellable condition. All boxes, packaging and accessories must be returned. Credit amount will be issued minus 15% restock fee and/or cost of replacement goods for items missing. All returns must be preauthorized with an RMA # and copy of invoice, if need be. You can obtain an RMA # by calling 888.364.6242 or email wecare@groomerschoice.com.

PRODUCT RETURN REASONS

Defective or Does Not Work After verification/inspection, Groomer’s Choice Pet Products will reimburse return shipping costs. Customer is responsible for sending merchandise back and include receipt of shipping costs to be refunded.

Different From What Was Ordered After verification/inspection, Groomer’s Choice Pet Products will pay return shipping cost of incorrect product(s) and corrected product(s). Under normal circumstances, we will send out the correct product immediately with a return postage label.

Item Is Damaged In Transit After verification/inspection, Groomer’s Choice Pet Products will replace with same product(s) at our expense.

Sometimes, a carrier damages a package. If your package appears damaged at the time of delivery, you have the right to refuse the shipment. If a package arrives damaged, contact us immediately at 888.364.6242 or email wecare@groomerschoice.com. For UPS damages, make sure the driver examines the damage. Also, please retain the original shipping container. For motor freight shipments (large items and pallets), be sure to inspect the item(s) carefully and make sure nothing is damaged before signing for it. If you even feel a little concerned about it, do not sign for it. If this happens, contact us at 888.364.6242or email wecare@groomerschoice.com and we will take care of it for you. If you sign for an item as delivered in good condition, free of damage, it is almost impossible to go back and claim damage. For that reason, Groomer’s Choice Pet Products cannot be held responsible for shipments after they are signed for.

No Longer Needed Or Wanted In this situation, the customer pays return costs. After verification/ inspection, Groomer’s Choice Pet Products will refund the purchase price to original payment method.*

Customer Ordered Wrong Item/Size In this situation, the customer pays return costs. After verification/inspection, Groomer’s Choice Pet Products will refund the purchase price to original payment method. Seasonal items, books, and DVDs may not be returned unless defective and can be exchanged only for the exact item/same title. All drop-shipped items (noted on your invoice) must be returned directly to the manufacturer. Merchandise outside of the 30-day return window must be returned to the manufacturer and will fall under manufacturer return/warranty guidelines. * 

 *On non-defective items, the customer is responsible for paying return shipping costs to Groomer’s Choice Pet Products as well as all shipping costs to reship any exchange items back to the customer.