What payment methods do you accept?
We accept Visa, Mastercard, American Express and Discover cards. If you want to pay by check or money order, we’ll accept those, too!
How does the BatherBox subscription payment work?
If you did not purchase your BatherBox Bathing System at full price, you will be charged a monthly amount depending on your BatherBox program.
If you are enrolled in
For full details visit batherbox.groomerschoice.com.
Why do I need to give my CVC code every time I order with a card on file?
Groomer's Choice Pet Products prioritizes the safety of your financial information. To ensure orders are not fraudulent and your account remains safe, a CVC code is required for every purchase. Thank you for your cooperation.
Do you accept Cash on Delivery (C.O.D)?
When you pay this way, a $14.50 processing fee per box will apply to your order. Our carrier charges us that amount to provide the service. Your first three C.O.D. orders require payment via cashier’s check or money order. After that, you may pay with a personal or business check.
My order is wrong. What happens now?
At Groomer’s Choice Pet Products, we strive for 100% accuracy, but since we only employ humans, we sometimes make mistakes. If we’ve made an error with your order, please call 888-364-6242 or email email@example.com to work with our Customer Service Department to correct your purchase.
What happens if a product I want is backordered?
We work diligently to ensure all products listed in our catalog and on our website are available in our warehouses. However, due to circumstances beyond our control, sometimes we are out of certain items.
We gladly accept backorders on items of $15 or more. If an item you ordered:
I already placed my order. Can I change it?
After an order is placed, any additional items you wish to purchase must be placed on a separate order. To better serve our customers, we are making efforts to streamline our fulfillment processes in our warehouses to continue offering industry-leading ship times.
Does Groomer's Choice offer free shipping?
Yes! Orders of $99 or more ship for FREE when shipping within the contiguous United States (does not include Hawaii, Alaska and Puerto Rico). (Restrictions apply – see below.)*
*Free Shipping Specifics: Discounted shipping applies to orders in the contiguous United States only (does not include Hawaii, Alaska and Puerto Rico). Items not eligible for discounted shipping include, but are not limited to, tables, tubs, crates, dryers, large packages, motor freight and drop ship items. Not valid for contracts and tier-pricing accounts, or customers with special negotiated pricing.
Is it free to ship internationally?
Like you, we wish it was, but at this time, free shipping is not available for international orders. We gladly ship our merchandise anywhere in the world and are happy to provide an international shipping quote for you. Please call 888-364-6242 for assistance with ordering and an accurate shipping total. Please note: Orders placed on groomerschoice.com will not have accurate shipping rates. You will receive a call or email with the accurate shipping total. Groomer's Choice Pet Products will no longer be shipping to freight forwarders. We appreciate your understanding and patience.
Will shipping for equipment ever be discounted?
DuraDog equipment orders totaling more than $2,000 qualify for FREE shipping. Any DuraDog equipment purchases may be combined with BatherBox, Bark2Basics, Coat Handler and Green Groom products to total over $2,000, qualifying the order for FREE shipping. Not valid for contracts and tier-pricing accounts, or customers with special negotiated pricing. Excludes shipments to Hawaii, Alaska, Puerto Rico and international destinations.
My order was more than $99. Why did I have to pay shipping?
If you find yourself in this situation, ask yourself the following questions:
How soon can I expect my order?
Groomer's Choice Pet Products offers CRAZY FAST shipping. (Like Dog Zoomies fast!) Your order will ship and arrive in 1 to 3 business days with standard shipping from one of our four strategically located warehouses. Does not apply to shipments outside of the contiguous United States. We also offer Next Day Air, 2nd Day Air and 3 Day Select in cases where orders need to be expedited. These options will not qualify for free shipping.
Why has my order shipped in multiple packages?
There are several reasons why you may receive multiple packages. Here are a few examples:
Why am I responsible for shipping costs from another warehouse if the closest warehouse to me doesn't have the product I want in stock?
Though less common, your order may need to ship from multiple warehouses. In this situation, Groomer’s Choice Pet Products covers shipping costs from up to two warehouses when your order totals $99 or more. Any shipping costs from a third or fourth warehouse will need to be covered by you.
Pricing & Promos
Why is the price in the catalog different than what is online?
At Groomer's Choice Pet Products, we strive for 100% accuracy. However, we are not responsible for price printing errors, omissions or increases passed on by manufacturers. Some product prices, specs or descriptions can change without notice. For current pricing, please refer to groomerschoice.com
Do you price match?
Yes! If you find an identical product listed for a lower price from one of our competitors, we will match that price. To verify, you will need to email us the advertisement or tell one of our sales representatives where to find it. Some price match exclusions may apply, such as items listed on Amazon, Walmart, eBay and Chewy.com.
I'm trying to use a promo/coupon code. Why is it not working?
Groomer's Choice Pet Products offers limited time specials and discounts via promo codes. You should only trust promo codes provided in official Groomer's Choice sources (emails, social media, catalogs, advertisements, blogs, our sales representatives, etc.) Promo codes found on third party websites are not valid or eligible for use. If you have any questions about a particular promo code, call us at 888-364-6242, and we can confirm its validity. Multiple promotional codes cannot be used together on the same order.
I heard about a promotion, but now I'm unable to redeem it. Why can't I get that offer?
Groomer's Choice Pet Product offers limited time specials and discounts. Timelines for these offers differ and are under the discretion of Groomer's Choice. To stay up-to-date on promotions, sign up for our emails, follow us on social media @GroomersChoice and visit groomerschoice.com.
Returns & Exchanges
I need to return my merchandise. How do I go about doing that?
We will gladly accept the return of merchandise within 30 days after the date of purchase. Items need to be returned in sellable condition, and all boxes, packaging and accessories must be returned. The credit amount will be issued minus a 15% restock fee and/or the cost of replacing missing items. All returns must be preauthorized with a return merchandise authorization (RMA) number and a copy of invoice, if need be. You can obtain an RMA# by calling 888-364-6242 or emailing firstname.lastname@example.org.
What if my merchandise is defective or doesn't work?
After verification/inspection, Groomer's Choice Pet Products will reimburse your return shipping costs. You are responsible for sending merchandise back and including the receipt of shipping costs to be refunded. If you wish to have the item replaced, we will ship out a replacement.
What if my merchandise is different from what was ordered?
After verification/inspection, Groomer's Choice Pet Products will pay return shipping cost of incorrect product(s) and corrected product(s). Under normal circumstances, we will send out the correct product immediately with a return postage label.
What if I no longer need or want my merchandise?
In this situation, you can return your merchandise, but you are responsible for paying return costs. After verification/inspection, Groomer's Choice Pet Products will refund the purchase price to the original payment method. (On non-defective items, the customer is responsible for paying return shipping costs to Groomer's Choice Pet Products as well as all shipping costs to reship any exchange items back to the customer.)
Oops. I ordered the wrong item/size. What do I do?
In this situation, you are responsible for return shipping costs. After verification/inspection, Groomer's Choice Pet Products will refund the purchase price to the original payment method.
What is my warranty?
Groomer’s Choice stands by our products, and, therefore, any item you buy from us has a 100% money-back guarantee within the first 30 days. In addition, select items, such as equipment, fall under manufacturer warranty. This will vary from item to item, and you should verify these details on an individual basis.
Super Styling Sessions Virtual Shows
TICKETS & REGISTRATION
Why is the cost different than the last session?
Every Super Styling Sessions webinar is a unique experience. While events in 2020 were standalone sessions, the 2021 certificate series allows attendees to receive certificates of completion for attendance. Some of these webinars also count toward ongoing groomer education, such as Barkleigh Production program hours. Costs may vary based on factors such as costs to put on the webinar and logistics involved with this.
Do you offer scholarships for Super Styling Sessions?
We do not offer scholarships for virtual Super Styling Sessions events at this time. However, if you would like to receive free admission, subscribers of Jay & Sue’s streaming platform, Super Styling Sessions TV, receive free passes to webinars.
How do you register?
Registrations for Super Styling Sessions open four weeks prior to the event. Follow Groomer’s Choice, Jay Scruggs, and Sue Zecco on social media or sign up for our email newsletters for information on registering for the next webinar. All webinar registrations are processed through the Zoom platform.
Zoom wants me to pay through PayPal, but I don’t have a PayPal account. What do I do?
You do not need a PayPal account to pay for Super Styling Sessions registrations. Zoom uses PayPal as a credit card processor, so you may use other payment methods, such as your debit or credit card, when signing up.
I want to sign up for the webinar but I’m not sure I’ll be able to watch it live. Can I watch it at a later time?
Yes. The day after the live show, Groomer’s Choice sends out an email to all attendees with the rewatch link. While you may watch the webinar at your leisure, please keep in mind that any exclusive product discounts have a limited timeframe after the live show.
When does registration close for Super Styling Sessions?
Registration for Super Styling Sessions is open until the start of the live webinar. At that point, Zoom will close registrations.
Are the Super Styling Sessions live webinars included in the Super Styling Sessions TV subscription?
Yes, all webinars are free for SSStv subscribers. One month before the live show, Jay & Sue will send out a communication on joining the webinar. Please monitor the email address and phone number you used for signing up for the streaming platform for notifications.
I’ve never attended a virtual Super Styling Sessions before. What should I expect?
Welcome to the world of Super Styling Sessions! World Champion Groomers Jay Scruggs and Sue Zecco are the hosts and typically groom two dogs each during the event. Throughout the show, they demonstrate best practices for various dog breeds and feature tried and true products to get the job done. They also conduct Q&A sessions with attendees, providing a personal touch to all events.
Are Super Styling Sessions for professional groomers only?
While the content presented is incredibly beneficial to professional groomers, these sessions are also valuable for groomers-in-training, veterinarians, boarding professionals, and others in the pet industry.
How do you determine winners for the giveaways?
A couple days before the live show, we download a list of registrants and run it through a name selection tool using a three-step randomness process certification. A main winner is selected as well as several runners up in case the original winner cannot be contacted. Therefore, it definitely pays to register in advance to make sure your name is on our drawing list!
Congrats! Since we ask for your address, email, and phone number at registration, we will most likely use the information you already provided to send out your prize. However, we still request that winners contact us at email@example.com to let us know your preferred shipping address.
As a registered attendee, I have access to exclusive sales at Groomer’s Choice. How do I access those?
Currently, these sales are on a hidden page on GroomersChoice.com. To get to them, snap the QR code featured during the virtual session on your smartphone camera or follow the links provided in the chat. This will direct you to a page where you can explore the various sales for the show.
POST SHOW INFORMATION
Will I get a link to rewatch the webinar?